Client Connect

Customer Portal

View and update you or your organization's service requests and questions in real-time! You will also have unique access to additional resources and guides. Setting up your customer portal is quick and easy. 

1. Visit support.dominionpayroll.com or click "Help Center" from Quick Links on your Client Landing page in isolved.
2. Click 'Sign In' in the top right corner.
   
3. If you have already reached out to the customer service team at least once in the past, you can select 'Get a password.'
   
   
   

Help Center

Now that you have your customer portal set up on the Dominion Payroll Help Center, you will be able to search a wealth of resources to support you and your organization. 

Two key features! 

1. Training 
   • The training section hosts information, walk-throughs, guides, and videos to set you up for success! You can also find the schedule and register for our free live small group training. 
     
     
2. Product updates 
   1. Find the latest updates on the system in the new 'Product Update' section. 
      

Resource Page

Introducing our revamped client resource page — a comprehensive hub designed to elevate your experience and empower you and your orgnaization with the latest information. 

Check it out today! 

Here are some of our favorite new features:

• Request Custom Training 
• Register for Free, Small Group Trainings
• Dominion Payroll Help Center
• Event Details for Webinars, Happy Hours, Lunch & Learns, and more! 
• Empowering Your Business Podcast
• DP Blog

Latest Tax Details

State FEIN Numbers

Have you shared your state tax filling number? 

Visit our helpful page to find your local agencies to file the proper tax forms. 

As soon as you have your paperwork - please share your account number with a screenshot from an official website or official letter with our dedicated tax team at: tax@dominionpayroll.com 

Are you moving locations? Need to add or remove a contact?

Keeping your Dominion Payroll dedicated service team looped into these changes is critical for smooth payroll processing. Reach out your dedicated team today to make these updates! 

customerservice@dominionpayroll.com | 804-355-3430

Employee Self Service

Employee log-in Issues?

You can help reset your employee's passwords on the Employee General page in isolved. 

Employees will receive an email and be directed to identity.myisolved.com to verify their information with the temporary code and the last 4 digits of their SSN.

Pay Your Employees Accurately & Timely

IMPORTANT REPORTS

Payroll Summary Report

• This report details your entire company’s payroll funding. It breaks down the Employee Direct Deposit total, employee and employer tax liability total, any third-party payment activity, and your payroll billing.

• Provides more detail into the company totals - ex. employee and employer tax withholdings.  
  

Payroll Register

• This report details each of your employee’s paychecks providing an overview of how much is being processed for each employee.

• Here you can see current earnings, deduction, and employee tax withholding totals as well as YTD figures

Exceptions Report

• This report should be checked before every payroll and should never be any data on this report for a successful payroll.

• Reach out to the service team at customerservice@dominionpayroll.com if you have alerts you are unaware of.

DP Assist

Reclaim your focus & drive your business forward.

Say goodbye to payroll headaches with DP Assist, our comprehensive, dedicated payroll processing solution with a dedicated payroll specialist who will service your account for you.

Experience the Benefits of DP Assist Today

• Minimize Payroll Errors
  Say goodbye to costly mistakes and ensure accuracy  Cost-Effective Solution
• More affordable than hiring a full-time payroll admin Reduce Turnover Impact
  Let DP Assist handle the complexities, reducing the impact of turnover on your payroll operations
• Streamlined Single Platform
  Simplify your payroll management with a secure, all-in-one platform for easy access and control
• Free Up Valuable Time
  Focus on decision-making and core business growth