Nate Brown
Having true disconnection from work every now and again is extremely important. It can help us to reconnect with the things that matter most and see life through a “big picture” lens. I know for me, summer has always been a season of renewal, both physically and mentally.
But the leaves are already starting to show a little yellow…and those annual goal due dates are not so far off now! It’s time to get back into a focused mode. However, it can be quite challenging to get the motor humming! Inertia is a very real and dangerous force, and it affects all of us. We have to be very intentional if we are to remain on a path of improvement.
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So, how to make the most of this season both personally and professionally? Here are a few ideas I hope will help:
The Morning Three
The way you begin your day has a tremendous impact on how the rest of the day will go. Challenge yourself to a “morning three” routine to get some very positive energy flowing. .png?width=268&height=268&name=blog%20images%20(31).png)
- 15-20 minutes of essentially any activity that gets your heart rate up. This could be walking, yoga, push-ups, or, in my case, 2 hours of pickleball LOL.
- Read a chapter of a helpful resource that will challenge you personally / spiritually.
- Read a chapter of a resource that will challenge you professionally.
I find that when I am faithful to this routine, it changes the course of my whole day. I’m bubbling over with great ideas and just generally have better interactions with others.
Find A Purpose Booster
Intrinsic motivation is a much higher quality of motivation than fear, finances, or inertia. It is so much easier to work with enthusiasm when there are regular reminders of the positive impact you are making through the unique mission of your organization. Ensure that you and your team have visibility into positive Voice of Customer data and celebrate the success of your customers daily. Find ways to ensure that peers have opportunities to lift one another up and highlight team members who are working with a “purpose-driven” energy.
“Anchor Down” With A Triad
TinyPulse data shows clearly that the number one reason people love their jobs is having great peers. .png?width=229&height=229&name=blog%20images%20(32).png)
There is magic in the number three…according to “Tribal Leadership”. If you can find two people who care for you, are there to support you, and are encouraging you on a regular basis, it can quite literally make the difference. Form a “triad” with two other people from another department, who are also “activated” in the sense that they care about the quality of their work and the mission of the company. It may just lead to a remarkable innovation that would have otherwise never happened!
Hopefully, these ideas have helped to spark something you are excited to try. With all the changes happening in the world, it can be so easy to become overwhelmed. For many, this will lead to a subconscious victim mentality or flipping into a “wait and see” mode. We can’t let that happen. These are not days to sit on the sidelines…it’s a time to elevate the game and try new things. So “happy fall, y’all” and cheers to customer-centric innovation!
About The Author:
Nate Brown | Co-Founder of CX Accelerator, Head of Education and Enablement for Metric Sherpa
Nate Brown loves two things very much...customer experience and community. Fortunately, these concepts go hand-in-hand! As a community builder, Nate co-founded CX Accelerator in 2018. Quickly growing to well over five thousand members, this vibrant collection of CX leaders is helping one another to maximize their careers and accomplish remarkable things in service to others. Nate also heads up Education and Enablement for Metric Sherpa, a research firm helping organizations to transform customer interactions. When not "CX'ing, Brown is a competitive disc golfer, certified pickleball instructor, husband, and a 2X girl dad.